Scratch that idea. It didn’t even survive a whole week! I even deleted the blog post about it so nobody joins after today!
As it stands, customers have so many support options listed on my support page. One big trouble was that I didn’t clearly specify which course of action users should take to get help. The last thing I want to have is multiple places for me to respond to support requests. So, rather than doing a better job pointing users at the proper places to get help, I created yet another method to do so!
Also, I realized that I’d have another place to check, write updates about the software, and answer questions! While I really enjoy supporting my users, I would prefer to not have the effort to support my users exceed the effort required to develop FuzzMeasure.
So, check out the updated FuzzMeasure support page to see how I reorganized it. If you notice any issues with this page (too confusing?), don’t hesitate to fire me a message and let me know!